Layerscape 1012A, LS1024A, LS1043A, and LS1046A Processor Support Plans
NXP® support plans for LS1012A, LS1024A, and LS1043A communications processor software are available for all customers. The described support plans apply to NXP's application solution kit (ASK) for LS1012A, LS1024A, and LS1043A communications processors. NXP offers two tiers of software support plans for these products, allowing customers to tailor the level of support to their project's continuing needs.
These support plans provide our customers with access to NXP's world-class support infrastructure and to new software releases as they become available. These new software releases include many key product updates and feature additions.
Included in all of the support plans is a customer-specific issue tracking system (via voucher), which is unique to every customer's project and facilitates interaction with NXP's software support personnel and engineering community worldwide.
ソフトウェア詳細
Features
- Priority in front of ALL unpaid support
- Bypasses generic non-Linux® ASK support staff
- Next-business-day engagement with Linux software experts
- Engagement maintained until a resolution has been made
- Resolutions usually include:
- Research and answer
- Workaround recommendations/suggestions
- Clear identification, acknowledgment, and support on identified bugs in the software
- Engagement with ASK development activities
- Software support plan periods* begin when the voucher ID is provided to the customer.
- A support plan is applicable to each independent project within the customers’ organization.
- Support plan payments should be renewed annually.
- Unused hours do not carry over to the next annual support plan period.
- Support plan fees apply only to standard software features, as identified in the LS1012A, LS1024A, and LS1043A processor software features description documents. Additional maintenance fees, as described above, are required for optional features and packages.
- Customers will be charged a $30,000 re-engagement fee if there is a lapse between support plan periods.
システム要件
- A compatible browser for issuing service requests to freescale.com/support
- A valid Freescale.com account, using a business email address
